Privacy Policy

PRIVACY POLICY

1. Introduction

AWC Grief Support (“AWC,” “we,” “us,” or “our”) is committed to protecting the privacy, confidentiality, and security of personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard information obtained through our website, programs, services, partnerships, and communications.

We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy legislation.

2. Information We Collect

We may collect the following types of information:

a) Personal Information

Information that identifies an individual, including but not limited to:

• Name
• Email address
• Phone number
• Mailing address
• Organization name and role
• Payment information (when applicable)

b) Program-Related Information

When individuals engage with our grief support programs, workshops, or consultations, we may collect limited information necessary for registration, communication, or service delivery.

We do not request or store detailed personal health information unless explicitly required for a specific service and with appropriate consent.

c) Website Usage Information

When you visit our website, we may automatically collect:

• IP address
• Browser type
• Device information
• Pages visited
• Time spent on pages
• Referral sources

This information is used for analytics and website improvement.

3. How We Use Information

We use personal information to:

• Deliver programs, services, and educational materials
• Respond to inquiries and provide support
• Process registrations and payments
• Communicate updates, newsletters, and relevant resources (with consent)
• Improve website functionality and user experience
• Meet legal and regulatory obligations

We do not sell, rent, or trade personal information.

4. Consent

By providing personal information to AWC, you consent to its collection, use, and disclosure as described in this Policy.

You may withdraw consent at any time, subject to legal or contractual restrictions, by contacting us.

5. Disclosure of Information

We may share personal information with:

• Service providers assisting with website hosting, payment processing, or administrative functions
• Professional advisors (legal, accounting) where required
• Authorities when required by law

All third-party providers are expected to maintain appropriate safeguards.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your information, no method of transmission over the internet is completely secure.

7. Data Retention

Personal information is retained only as long as necessary to fulfill the purposes for which it was collected or as required by law.

8. Access and Correction

You may request access to your personal information or request corrections by contacting us.

9. Cookies

Our website may use cookies or similar technologies to enhance user experience and analyze traffic. You may disable cookies through your browser settings.

10. Updates to This Policy

We may update this Privacy Policy periodically. The updated version will be posted on our website with a revised effective date.